Welcome to Dhakeswari Ethnics (accessible via our website). This site (the “Site”) is owned and operated by Dhakeswari Ethnics (“we,” “us,” “our,” or “Dhakeswari Ethnics”).

BY ACCESSING OR USING THIS SITE, YOU INDICATE YOUR UNCONDITIONAL ACCEPTANCE OF THESE TERMS OF USE. We reserve the right, at our sole discretion, to update or revise these Terms of Use at any time. Your continued use of the Site following the posting of any changes constitutes acceptance of those updated terms.

  1. Use of Site & Account Security

You may use the Site only in accordance with and subject to these Terms of Use and our Privacy Policy. Once you complete and submit your registration or place an order, you opt in to receive transactional and promotional communication from us via SMS, WhatsApp, and Email.

Prohibited Activities

You may not use this Site for any unlawful purpose or to solicit illegal activity. Specifically, you agree not to:

  • Transmit any unauthorized data, text, images, or software through the Site.
  • Introduce viruses, worms, Trojan horses, or other harmful code.
  • Attempt to gain unauthorized access to computer systems or server networks.
  • Impersonate any individual, including registered users or representatives of Dhakeswari Ethnics.
  • Violate the privacy or intellectual property rights of any third party.
  • Conduct fraudulent activities or collect user data for unsolicited communications.

You are responsible for maintaining the confidentiality of your account credentials and password, and accept responsibility for all activities that occur under your account.

  1. Membership Eligibility & Account Benefits

While guest checkout is available, creating an account with Dhakeswari Ethnics allows you to:

  • Track orders and review purchase history seamlessly.
  • Build, manage, and share a personal Wish List.
  • Save shipping addresses for faster checkouts.
  • Easily process returns and exchanges online.

The Site is available to individuals aged 18 years and older (or minors under parental supervision). Registration is void where prohibited by law. We reserve the right to revoke or suspend accounts at any time for violations of these Terms or our policies.

  1. Product Content, Quantities & Pricing Accuracy

While we strive to maintain accurate product descriptions, photos, and prices, typographical or system errors may occur.

  • Handloom Craftsmanship: Many of our garments—including Bengali handloom sarees, Jamdani weaves, and traditional ethnic wear—are handcrafted. Natural variations in weave, motif, or shade are hallmarks of authenticity, not defects.
  • Pricing & Quantity Limits: We reserve the right to correct pricing errors, revoke offers, limit order quantities, or modify product availability without prior notice (including after an order has been submitted or acknowledged).
  • Sole Remedy: If a product offered by Dhakeswari Ethnics is not as described, your sole remedy is to return it according to our [Returns & Exchange Policy].
  1. Member Content & Social Submissions

If you upload, post, or submit reviews, photos, feedback, or other content ("Member Content") to or through the Site:

  • Member Content will not be treated as confidential.
  • You grant Dhakeswari Ethnics a royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, modify, and display your Member Content for reasonable marketing and business purposes.
  • You represent that your Member Content does not violate any copyright, trademark, privacy, or proprietary rights of third parties.
  1. Additional Policies

Additional terms apply to specific features and transactions on the Site, incorporated here by reference:

  • Returns & Refunds: Governed by our [Returns & Exchange Policy].
  • Shipping & Delivery: Governed by our [Shipping Policy].
  1. Intellectual Property & Trademarks

Excluding Member Content, all materials on this Site—including graphics, logos, photos, product designs, video clips, and page headers—are the exclusive property of Dhakeswari Ethnics and are protected by Indian and international copyright and trademark laws.

  • Personal Use Only: You may not copy, reproduce, adapt, edit, publish, or commercially exploit any content without express prior written consent from Dhakeswari Ethnics.
  • Takedown Requests: Copyright owners who believe their intellectual property has been infringed on our Site may submit a Takedown Request with exact URLs to support@dhakeswariethnics.com.
  1. Links to Third-Party Websites

This Site may contain links to third-party platforms. We have no control over third-party content or security practices, and references to external links do not constitute an endorsement or approval by Dhakeswari Ethnics.

  1. Indemnification

You agree to indemnify, defend, and hold harmless Dhakeswari Ethnics, its founders, officers, employees, partners, vendors, and representatives from any third-party claims, liabilities, costs, or damages (including legal fees) arising from:

  1. Your use or misuse of the Site.
  2. Your breach of these Terms of Use.
  3. Your violation of any law or third-party intellectual property rights.
  4. Any Member Content submitted by you.
  1. Disclaimers & Limitation of Liability

THE SITE, ITS CONTENT, AND ALL MERCHANDISE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

  • No Uninterrupted Service: We do not warrant that the Site will operate error-free, uninterrupted, or free of malicious code.
  • Liability Cap: In no event shall Dhakeswari Ethnics or its partners be liable for direct, indirect, punitive, or consequential damages. Our maximum cumulative liability for any claim shall not exceed the total amount paid by you for the specific purchase or event giving rise to such liability.
  • Risk of Loss: All products purchased are shipped via third-party logistics partners under shipment contracts. Risk of loss passes to you upon our transfer of the package to the delivery carrier.
  1. Site Unavailability & Order Cancellations

We reserve the right to modify, suspend, or discontinue the Site (or any portion thereof) at any time. We also reserve the right to cancel, delay, or decline any order due to:

  • Failed quality checks prior to dispatch.
  • Unserviceable or incomplete shipping addresses.
  • Suspected credit/debit card fraud or coupon abuse.
  • Technical pricing errors.

In any such cancellation, the customer will be notified promptly and issued a full refund.

  1. Governing Law & Dispute Resolution

These Terms of Use and all transactions on the Site shall be governed by and construed in accordance with the laws of India.

All claims, disputes, or legal actions arising under or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Malda, West Bengal, India.

  1. Contact Information

For inquiries, support, or legal notices, please reach out to us:

  • Email: support@dhakeswariethnics.com
  • Location: Malda, West Bengal, India