Shipping & Delivery Policy

At Dhakeswari Ethnics, we believe that handcrafted elegance deserves exceptional care during transit. To ensure your sarees and ethnic wear reach you safely and promptly, we partner with India’s most reliable logistics and shipping providers.

Domestic Shipping (India)

  1. Shipping Charges & COD
  • Prepaid Orders: We offer FREE shipping on all prepaid orders across India.
  • Cash on Delivery (COD): Available for orders up to ₹5,000. A nominal COD handling fee of ₹50 per item applies to cover Cash-On-Delivery collection processing.
  1. Delivery Timelines
  • Dispatch and delivery timelines vary depending on the product, weave complexity, and destination. Please check the specific shipping info on each product page for exact details.
  • Orders are typically dispatched within 1–3 business days. Delivery generally takes 3–7 business days post-dispatch depending on your location.
  1. Real-Time Tracking & Updates

Once your order leaves our warehouse in Malda, you will receive dispatch notifications containing your tracking link via SMS, WhatsApp, and Email so you can track your shipment every step of the way.

International Shipping

  1. Duties, Taxes & Import Fees

Any customs duties, local taxes, or levies applicable on international shipments are determined by your country's customs authority and must be borne and paid directly by the customer upon delivery.

Note: If customs duties are unpaid and the package is abandoned or scrapped by logistics partners, Dhakeswari Ethnics will not be liable to issue a refund.

  1. International Shipping Rates & Delivery Times
  • Rates: International shipping fees start from ₹2,500 per order and are calculated automatically at checkout based on package weight and destination country.
  • Dispatch & Delivery: Most international orders are dispatched within 1–2 business days and typically take 7–10 business days for final delivery.
  • Tracking links are sent via email as soon as the order is handed over to our international courier partners.

Delivery Terms & Address Modifications

  • Address Changes: Requests to modify your shipping address must be made prior to order dispatch. Address changes cannot be processed once the package is dispatched.
  • Delivery Attempts: Our courier partners will make up to three attempts to deliver your package. If you are unavailable, the courier service will contact you to reschedule a delivery time.
  • Lost Packages: In the rare event of a lost package, please write to us immediately at support@dhakeswariethnics.com, and our fulfillment team will resolve the issue or issue a full replacement/refund.
  • External Delays: While we strive to meet all estimated delivery dates, delivery times may occasionally be impacted by factors beyond our control (e.g., severe weather conditions, customs holds, or regional logistics delays).

Order Cancellations & Policy Exceptions

  1. Order Cancellations by Customer

You may cancel your order at any time before it is packed or marked for dispatch. Once an order is prepared or handed over to our shipping partner, cancellations cannot be accepted.

  1. Order Cancellations by Dhakeswari Ethnics

We reserve the right to cancel orders under exceptional circumstances, including but not limited to:

  • Unforeseen quality check failures prior to packing.
  • Incomplete or unserviceable delivery addresses.
  • Violations of coupon usage policies or obvious pricing/technical glitches.
  • Flagged transaction security alerts by our payment gateway.

In any such case, you will be notified immediately, and a 100% full refund will be credited back to your original payment source.

Contact Our Support Team

For questions or special shipping requests, feel free to reach out:

  • Email: support@dhakeswariethnics.com
  • Location: Malda, West Bengal, India