Returns & Exchange Policy

At Dhakeswari Ethnics, we take immense pride in the quality and craftsmanship of our ethnic wear. We hope you fall in love with every drape and weave you order!

However, if you ever need to return or exchange a product, we are here to make the process as seamless and hassle-free as possible.

Domestic Orders (India)

1.  Return & Exchange Eligibility

  • All products (unless explicitly marked as non-returnable on the product page) are eligible for return or exchange within 7 days of delivery.
  • To be eligible, items must be unused, unwashed, unworn, and returned in their original condition with all brand tags intact.

2.  How to Request a Return or Exchange

You can raise a return or exchange request through our online Returns Centre on our website or by contacting our support team.

3.  Size Exchanges & Product Swaps

  • Size Exchanges: You can exchange an item for a different size of the same
  • Product Swaps: If you wish to exchange your item for a different product or design, please select the Return & Refund option to receive Store Credit, which you can use to place a new order.

4.  Reverse Pickup & Shipping

  • Reverse Pickup: We offer free reverse pickup for most pincodes across
  • Special Categories: For specific delicate categories (such as jewelry), a nominal return

 

logistics charge of ₹150 will be deducted from your refund.

  • Non-Serviceable Pincodes: If your pincode is not serviceable for reverse pickup by our courier partners, we will request you to self-ship the product to our address and share the tracking slip. Return shipping charges incurred for self-shipping are non-refundable.

5.  Refund Options

When returning a product, you can choose between two refund options:

  • Store Credits: Issued as a digital coupon code redeemable on future purchases at Dhakeswari Ethnics. Store Credits are valid for 6 months from the date of issue.
  • Original Payment Method: Refunded directly to your bank account, credit card, or debit

6.  Processing Times & Conditions

  • Original Payment Method: Refunds will be initiated within 2 business days after the returned product reaches our warehouse and passes our Quality Check (QC). The amount will reflect in your account within 3–7 business days.
  • Store Credits: Issued within 48 hours after our logistics partner confirms a successful
  • Discounts & Promotions: If a promotional discount was applied to your original order, the refunded amount will be adjusted accordingly.
  • Non-Refundable Charges: Cash on Delivery (COD) charges and express shipping fees (if any) are non-refundable.

Return & Refund Timeline at a Glance

 

Activity

Timeline

Raising a Return Request

Within 7 days of product delivery

Request Confirmation

Within 24–48 hours of raising the request

Reverse Pickup

Within 3–5 business days of confirmation

Warehouse Receipt & Quality Check

Within 5–7 business days of pickup

Refund / Store Credit Initiation

Within 2 business days post-QC clearance

Final Refund Credit

Within 3–5 business days post-initiation

 

Need Assistance?

If you have any questions regarding your return or exchange, our support team is happy to help!